Support Models


Trizula Digital Solutions

TDS is highly flexible in offering various support models to cater to Customer Requirements, Timelines and Budgetary Limitations. The motto is satisfied customers with enriched User Management and Convenience.

The following are the Support Models:

  • Long Term Engagement with committed work volume for a minimum duration of 1 year or on Fixed Price or Time & Material mode for a predefined Scope and Outcome.
  • Monthly support hour packages of various hours depending on the Consumption. The measurement is against hours Consumed. As needed packages for additional hours can be availed
  • TDS execution model will be as below:

  • Study of the ticket patterns on Timelines, Functionality, Severity etc.
  • Profile the pattern and Define the support requirements.
  • Recommend a support model keeping in view the TCO (Total Cost of Ownership)
  • Suggest Automation/ Utility Development for repeated issues
  • The objective is to provide the most economical Support Model